Important:  Please read our return policy carefully. No exceptions will be made as you have agreed to the terms and conditions at the time of purchase.

RETURNS:

Returns sent to us without prior request and approval will not be accepted and you will lose your right to a refund.

1. Deadline:  You can return the product within 14 days of receiving it. If 14 days have passed, unfortunately we cannot offer a refund or exchange.

2. Conditions:  The product must be in the same condition in which you received it, unused and in its original packaging. For products where hygiene is important, they must be cleaned thoroughly before starting the return process.

3. Exclusions:  Some products cannot be returned for hygiene reasons, such as underwear, lingerie, tights and some sanitary products.

4. Starting the process:  If you want to return a product, send an email to: jvtorino531@gmail.com with the order number, the reason for the return, possibly a photo of the product in case of damage and your contact details. We only have one return address in China, so returning to another address is not possible and is not sufficient for a refund of the order. Returns sent without prior notification will be considered invalid.

5. Return at your own risk:  Please note that returning products is at your own risk. The company is not responsible for packages lost or held at customs during the return process.

6. Track & Trace:  Your return must be accompanied by a track & trace code, which will be shared with us. This way, we can accurately determine when your return reaches our warehouse, after which we will immediately initiate the refund. Without a tracking code, we cannot track the shipment and the right to a refund is void, as we cannot confirm that the order has actually reached us.

REIMBURSEMENT:

Procedure:  Once your return is received and inspected, we will send you an email to notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment within 30 days.

Late or No Refund:  If you have not received your refund after 30 days, please check your bank account again. If you still have not received it, please contact us atinfo@romano-milano.com

EXPENSES:

Return Shipping Costs:  All customers are responsible for return shipping costs. We recommend that you provide a Track & Trace on your return shipment, as we cannot take responsibility for lost returns. The product must be shipped back to China. Return shipping costs start at 20 euros and are the responsibility of the customer.

EXCEPTIONS:

Defective Products:  If you received a defective product, we will always send you a new product free of charge.

Cancellation:  Orders cannot be cancelled after being placed due to our automated system.

For questions or more information about our return policy, please feel free to contact us at

EXPENSES:

Return Shipping Costs:  All customers are responsible for return shipping costs. We recommend that you provide a Track & Trace on your return shipment, as we cannot take responsibility for lost returns. The product must be shipped back to China. Return shipping costs start at 20 euros and are the responsibility of the customer.

EXCEPTIONS:

Defective Products:  If you received a defective product, we will always send you a new product for free.

Cancellation:  Orders cannot be cancelled after being placed due to our automated system.

For questions or more information about our return policy, please feel free to contact us at info@wilson-melbourne